KFS / Tools Kelowna Film Studios Practical tools from KFS.

KFS Tools support

Tell us what you expected and what happened.

Get help with installation, account access, activation, downloads, or a tool workflow. A clear version and error description is the fastest place to start.

Email support Open account
Contact
contact@kelownafilmstudios.com
Helpful
Product, version, OS and exact error
Private media
Do not send unless requested securely

Include this first

Product and version. Name the KFS tool and release you are using.

System details. Include operating system, CPU architecture, and Resolve version when applicable.

Reproduction steps. List the shortest sequence that produces the problem.

Exact result. Paste error text and attach a screenshot with private details removed.

Choose the right path

Start with the kind of help you need.

Software

Install or workflow issue

Include the product version, supported system details, steps taken, and exact error text.

Account

Access or activation issue

Use the email attached to the account, but never send a password, licence key, or payment details.

Purchase

Billing or refund question

Describe the product and purchase date. KFS will locate the transaction through the payment system.

Protect the project

Share enough to diagnose, not the production.

Do not email passwords or licence keys. KFS will not ask for them in plain text.

Remove client information. Sanitize screenshots and logs before attaching them.

Do not send client media by default. Wait for an agreed secure transfer and permission process.

Use duplicate projects for beta testing. Preserve the original before running pre-release software.

Product resources

Review compatibility before writing.

A supported version or known limitation may answer the question immediately. If it does not, send the details above and KFS will continue from there.

Music Sync

Workflow, pricing under review, and release status.