Installation & workflow
Start with compatibility and install instructions, then send the error if you are still stuck.
Let’s get you
back to work.
Find help with installation, activation or billing. Tell us which tool you are using and what happened.
A useful first message.
- Product name and version.
- Your operating system and Resolve version, if relevant.
- What you tried and the exact error.
Remove private details from screenshots. Keep passwords, activation keys and client media out of email.
contact@kelownafilmstudios.comAccount & activation
Sign in with your checkout email and activation key. If your old computer uses your device slot, remove it in your account before activating another.
Lost your key? Email us from your checkout address with the product and purchase date. Do not include your old key.
Open your accountBilling, cancellation & refunds
Monthly subscriptions automatically charge your saved payment method until cancelled. Open your account and choose Manage billing to update a card, view invoices or cancel renewal.
Cancellation takes effect at the end of the paid period. Your source files and generated timelines are not deleted. One-time purchases have no recurring charge.
For a refund request, email your checkout address, product, purchase date and what went wrong. We review requests individually; approved refunds go to the original payment method. A cancellation and a refund are separate actions.
Ask about a paymentNeed more help?
Contact us to hire us for support or custom solutions.